Minster Baywatch Ltd – Complaints Procedure

Minster Baywatch Ltd aims to provide high-quality services that meet your needs. We believe this is achieved most of the time: if we are not getting it right, please let us know.

In order to ensure our services remain at a high standard, we do have procedures in place, through which you can let us know of any reasons you are not satisfied in your dealings with the organisation.

If you are not satisfied with our response, or wish to raise the matter more formally, please write to us at: Minster Baywatch Ltd, PO Box 731, York, YO31 7WP. Please note that we are unable to accept complaints by telephone or email.

Your query will be picked up by our Compliance Officer. All written complaints will be logged, and you will receive a written acknowledgement within 14 days, once this has been received on our end. The aim is to investigate your complaint properly and give you a reply within 28 days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made, informing you of the action that has been taken to date or that is being considered.

If, after we have responded, you are not satisfied, we will provide you with the details of our Accredited Trade Association, which will be provided at the time of our complaints response. To escalate a complaint to our Accredited Trade Association, you will be required to supply a copy of our final complaint response in any correspondence with them. Our Accredited Trade Association will not review escalated complaints where this is not provided by the customer.